FTX Exchange has launched a Customer Claims Portal to facilitate the filing of proof of claims by its customers. The detailed guide, available on the FTX support page, outlines the process for customers to submit their Know Your Customer (KYC) information, access historical account data, and file a proof of claim if necessary.
Key Details
Deadline for Filing Claims: Customers must file their proof of claim by September 29, 2023, at 4 pm ET.
KYC Information Required: All customers are required to provide KYC information, including details such as name, birth date, government identification, and address. This process will be conducted securely through a third-party partner.
Account Balances and Transaction History: Customers can view their account balances and transaction history as of November 11, 2022.
Confirmation of Balances: Customers can agree or disagree with their account balance as of November 11, 2022, and take further action if needed.
Steps to File a Claim
1. Login: Customers must log in to the Customer Claims Portal using their FTX account credentials and verify their email.
2. Provide KYC Information: Customers must complete the KYC process, providing necessary identification details.
3. Review Account Balances: Customers can view their account balances and transaction history.
4. Confirmation of Balances: Customers can confirm their balances and file a proof of claim if they disagree with the displayed balance.
Additional Notes
KYC information submission is not required to view account balance or file a proof of claim, but the Debtors reserve the right to object to claims not verified with KYC information.
Customers who signed up using the FTX App on or before February 19, 2022, should select the applicable platform during the login process.
Assistance for account login issues and information changes is available on the FTX support page.
The creation of the Customer Claims Portal is a significant step for FTX Exchange in managing customer claims. The detailed guide ensures that customers have a clear understanding of the process and the necessary steps to take. The deadline for filing a proof of claim is fast approaching, and customers are encouraged to review the guide and take appropriate action.
For more information and specific instructions, customers can refer to the FTX Customer Claims Portal Guide.
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